Duties
At the entry level of this position, you will:
- Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
- Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
- Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
- Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management
When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.
You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.
One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.
Requirements
Conditions of Employment
- You must submit a resume and required documents--see How to Apply section.
- You must be a U.S. citizen.
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If you are selected, you may be required to complete a one-year probationary period.
This position is designated as Moderate Risk and requires a background investigation. Unless an appropriate background investigation is already on record with the Office of Personnel Management, you must undergo a background investigation. All conditions of the pre-employment security process must be met before an official letter of employment can be issued with a report for duty date.
Qualifications
NOTE: You must meet qualification requirements by the closing date of this announcement.
We are looking for at least one year of specialized experience related to this position as described below:
To qualify for the GS-09 level, you need to have at least one year of full-time experience equivalent to the GS-07 level defined as providing customer support for IT services, work with stakeholders and technical managers to support business development and new service offerings, and manage customer ordering, funding and billing.
- OR master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related; degree in an academic discipline related to this position
- OR an equivalent combination of education and experience.
To qualify for the GS-11 level, you need to have at least one year of full-time experience equivalent to the GS-09 level defined as developing IT strategies, planning, organizing, and determining necessary policies, regulations, directives, and procedures for the establishment and maintenance of assigned programs.
- OR Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree; or LL.M., in an academic discipline related to this position
- OR an equivalent combination of education and experience.
Your answers to the online assessment will be used to evaluate your competencies in the following areas:
- Knowledge of policy and planning formulation process, capital investment planning principles and methods, the organization’s enterprise IT goals and objectives
- Ability to conduct customer and market analysis/studies to support business solutions to management challenges
- Ability to gather and evaluate data to develop complete decision packages, staff studies, recommendations, and prepare executive briefings and/or similar materials for use by management in carrying out and reporting on WCF service accomplishments
- Knowledge and understanding of governing financial policies, precedent setting decisions, procedures, and regulations issued by higher headquarters
- Ability to conduct cost benefit studies to implement projects with the most efficient use of human capital and material resources at the lowest cost
- Ability to ensure activities are completed in accordance with the project scope and within the approved schedule and budget constraints
- Ability to identify and analyze a resolution of a range of problems to include formulation of budget estimates
- Ability to develop and administrate budget execution plans
- Ability to troubleshoot actual or potential problem areas and presenting conclusions and recommendations to management officials
- Ability to provide a wide range of timely and appropriate communications (briefings, presentations, talking points, emails, etc.) for the purpose of conveying IT service information and issues in an easily understandable manner
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
*If you have part-time work experience, read this: EPA Announcement Policies and Procedures.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Join EPA in protecting human health and the environment and enjoy many work life quality options! Working for the EPA offers you a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. To learn more about us, visit Life and Careers at EPA.
EPA offers workplace flexibilities as described on the EPA Benefits page. These flexibilities are not guaranteed, and eligibility will be determined in accordance with position requirements, policy, and/or applicable Collective Bargaining Agreement after you are hired.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF): As a federal employee, you may be eligible for student loan forgiveness under the Public Service Loan Forgiveness program. The PSLF program forgives the remaining balance on federal Direct Loans after you have made 120 qualifying payments while working full-time for a qualifying employer, including EPA. Learn more: pslf.gov
This position has portable work. If selected for this position, you may be eligible for partial work-from-home flexibilities after meeting eligibility requirements, as allowable by agency policy and/or applicable collective bargaining agreement.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications section. If you meet basic qualification requirements, your application will be further evaluated based on your answers to the online assessment. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for the position. You are being evaluated under the category rating method which means, if you are determined to be qualified, you will be placed into the ‘Best Qualified’, ‘Well Qualified’, or ‘Qualified’ category. NOTE: Applicants who are referred to the selecting official for consideration and are entitled to veterans’ preference in the hiring process must be selected, or decline further consideration, before applicants who are ineligible for veterans’ preference can be selected (to learn more, visit Veterans' Preference).
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. If you are referred for consideration, you may be subject to additional assessments (e.g., technical writing sample or other work sample, job knowledge test, case scenario analysis, scientific data assessment, structured interview, etc.).
NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledges, Skills, and Abilities (KSAs). However, your resume should clearly show possession of these competencies.
You may preview questions for this vacancy.
Required Documents
Required documents to be submitted online:
ALL APPLICANTS
- Resume clearly stating your experience related to this position as described in the Duties section and Qualifications section--include specific dates (MM/DD/YY - MM/DD/YY) so we can determine that you have the required amount of experience (if applicable). In describing your experience, you need to be clear and specific (we may not make assumptions regarding your experience). PLEASE LIMIT YOUR RESUME TO A MAXIMUM OF 7 PAGES.
APPLICANTS QUALIFYING BASED ON EDUCATION OR A COMBINATION OF EDUCATION AND EXPERIENCE
- College transcripts - unofficial or official transcripts or a list of courses that includes school(s) attended, school address, course title, grades earned, completion dates, department, and quarter or semester hours earned.
NOTE: Official educational transcripts are not required at the time of application; however, if you are selected, you must provide official transcripts before you start work with EPA.
IF EDUCATION WAS COMPLETED AT A FOREIGN INSTITUTION: You must submit an equivalency evaluation with your application as described here: EPA Announcement Policies and Procedures.
APPLICANTS CLAIMING VETERANS’ PREFERENCE
Separated veterans claiming 5-point preference:
- DD-214 Member 4 copy (or other copy indicating character of service) or other official document/statement from the Armed Forces showing separation, discharge, or release from active duty; document must show separation is under honorable conditions (Honorable or General Discharge)
Separated veterans claiming 10-point preference based on compensable service-connected disability of 10% or more:
- DD-214 Member 4 copy (or other copy indicating character of service); document must show separation is under honorable conditions (Honorable or General Discharge); and
- VA letter stating overall/combined disability rating (percentage); and
- SF-15 (use current version: SF-15 Form)--see page 2 for documents that can be submitted in lieu of the DD-214 and VA letter
Other separated veterans claiming 10-point preference OR spouses, widows/widowers, or mothers claiming 10-point derived preference:
- SF-15 (use current version: SF-15 Form); and
- Other required documentation indicated on the SF-15
Active duty service members:
- Certification from the Armed Forces documenting active duty dates, expected discharge/release date, campaign medals/badges, and character of service (a certification is any written document from the Armed Forces that certifies you are expected to be discharged/released from active duty service in the Armed Forces under honorable conditions (Honorable or General Discharge) within 120 days after you submit the certification)
DISPLACED FEDERAL EMPLOYEES WHO ARE ICTAP/CTAP ELIGIBLE
- Most recent performance appraisal
- Proof of eligibility
- Most current SF-50 noting position, grade level, tenure, and duty station
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You are strongly encouraged to read the entire announcement before you submit your application for this position.
To begin the application process, click the Apply button to the top right on this screen, follow the prompts to log-in/register, submit all required documents, and complete the assessment questionnaire. To be considered, you must submit a complete application package by 11:59 PM Eastern Time on the day the announcement closes.
All required supporting documents will be collected electronically via the USAJOBS document portfolio feature (see How to Upload Documents).
If you cannot apply online, you must contact the Human Resources Office listed below for assistance no later than two business days prior to the closing date of this announcement. You must provide complete application materials by the day the announcement closes.
For detailed instructions to assist you in ensuring your application package is received, go to EPA Announcement Policies and Procedures.
REASONABLE ACCOMMODATION
EPA welcomes applications from persons with disabilities. Through the reasonable accommodation process, we provide persons with disabilities an equal opportunity to enjoy the benefits and privileges of employment that persons without disabilities enjoy. A reasonable accommodation is any change in the work environment or in the way things are customarily done. An accommodation removes workplace barriers and enables an applicant with a disability to have an equal opportunity to participate in the application process, be considered for a position, and, if hired, perform the essential functions of their job.
The EPA National Reasonable Accommodation Coordinators will provide assistance to you, the Human Resources Office, and/or the hiring official as needed. For more information, refer to EPA’s Reasonable Accommodation website. Below is more detailed information about how to request a reasonable accommodation during the application, selection, and hiring process:
• If you require reasonable accommodation for any part of the application process (submitting the application or completing the application process), contact the Human Resources Office listed below no later than two business days prior to the closing date of this announcement, and the Human Resources Office will work directly with you.
• If you are referred to the hiring official for consideration and need an accommodation during the selection process, including the interview, notify the person who contacted you from the hiring official’s office. If you do not hear back within three days about your reasonable accommodation request for the selection process, please notify EPA’s National Reasonable Accommodation Coordinators via email at disabilityaccommodations@epa.gov.
• If you are selected and need an accommodation during the hiring process up to orientation, notify the HR Specialist who made the job offer to you.
Please note: Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Next steps
You can track the progress of your application via your USAJOBS account by clicking the Track This Application link. Through your USAJOBS account, you will be notified of the status of your application at four touch-points (some of these notifications may be combined): (1) when your application is received; (2) when we conduct an eligibility and qualification review of your application package; (3) when applications are referred (or not) to the hiring manager; (4) when a selection is made (or not) for the position or the job is canceled. It is your responsibility to check your USAJOBS account for this application status information. In addition, you will be contacted if further evaluation or interviews are required. If you are selected, you will be contacted personally by the human resources office posting this announcement.
NOTE: We may verify all information you provide in your resume and questionnaire responses through reference and/or background check, and/or verification of your education. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.