Summary
The Federal Aviation Administration's (FAA) Information & Technology Services deliver core IT services to keep FAA employees connected and productive, drive transformative IT efforts that move the FAA enterprise forward, and develop innovative IT solutions to solve complex business partner challenges.
This job is open to
Clarification from the agency
All U.S. Citizens
Duties
The FAA seeks an innovative leader with substantial experience leading a cross-functional Information Technology (IT) service organization. The Director, Business Partnership Services provides leadership and oversight of all FAA IT components and services, including engagement with the Business Partnership Management team, the MyIT Service Center, the Service Catalog, and FAA's 24x7 IT helpdesk. The Director interfaces with all enterprise stakeholders to understand their needs and foster effective solutions. The Director oversees a staff of approximately 80 federal employees, including 10 senior managers and nearly 400 contractors. The incumbent manages an annual budget of approximately $40M, including approximately $23M allocated for the IT Integrated Service Center contract. Principal Responsibilities - Cultivates and maintains positive relationships with FAA IT stakeholders, including providing consultative services, devising appropriate IT solutions based on business needs, ensuring IT effectively supports the business partners’ missions, and managing IT core services.
- Creates and maintains a superior service-oriented approach to service management and champions a culture that is innovative, forward-thinking, and solution-centric.
- Oversees the development and maintenance of the IT Service Catalog and the establishment and management of IT core services and metrics, including monitoring and acting as the governing body over the performance of core metrics and working with other Office of Information & Technology Executives to meet established metrics.
- Formulates, develops, and implements strategic high-level objectives to improve user experiences, incorporating key performance indicators, and communicates the importance of fostering a positive user experience for internal and external Executive stakeholders.
- Directs the strategic approach to the first line of investigation, diagnosis, and resolution of IT problems and issues in a hybrid work environment. Oversees the escalation process for incidents and service requests that impact business partner missions and demand Executive attention. Meets with executive business partners regularly to ensure that IT services meet their mission requirements and take action to optimize services when needed.
Requirements
Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Designated or Random Drug Testing required.
Qualifications
As a basic requirement for entry into the FAA Executive System, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below. In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of this criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criteria are ineligible for further consideration. - LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders.
- LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations.
- LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization.
- LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques.
- TECHNICAL REQUIREMENT: Demonstrated experience leading in a cross-functional IT service organization, cultivating positive business relationships with stakeholders, and optimizing the delivery of IT support services with effective resource management.
Education
An education requirement has not been established for this occupational series.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Required Documents
1. A resume. 2. An attachment addressing individually the Leadership and Technical Requirements if you do not address them in the answer blocks within the application. 3. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system. 4. A Senior Executive Service Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program. NOTE: Please do not submit additional materials (e.g., cover letters, DD Form 214, performance evaluations, letters of recommendation). They will not be considered as part of the application package.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
In addition to submitting a resume, applicants should address each of the leadership and technical requirements individually, describing work accomplishments that relate to each requirement.
Leadership requirements reflect the FAA Executive Success Profile, which describes the behaviors and characteristics required of all FAA executives. Refer to the Executive Success Profile for examples of competencies that are associated with each leadership dimension. It is important that you describe actual accomplishments, rather than discussing your philosophy of the leadership dimensions. You are encouraged to use the "Challenge-Context-Action-Result (CCAR)" model to address the requirements.
If you are currently serving under a career Senior Executive Service (SES) or an FAA Executive System (FAES) appointment, are eligible for reinstatement into the SES or FAES, or have successfully completed an SES Candidate Development Program (CDP) approved by OPM, you only need to submit a resume and narrative statement covering each of the Technical Requirements listed above. You do not need to submit a narrative on the Leadership Requirements. SES CDP graduates should submit a copy of their CDP program certification with their package.
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. You will be notified of the outcome.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
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