Customer Service Center Intern, Spring Job in Washington DC, DC

Vacancy No. req2465 Department House of Representatives
Salary $35,677.00 to $35,677.00 Grade 1 to 1
Perm/Temp Permanent FT/PT Full-time
Open Date 10/25/2024 Close Date 11/8/2024
Job Link Apply Online Who may apply Public
Locations:
Washington DC, DC


Summary

This position is in the Immediate Office (Capitol Service Center), Office of the Chief Administrative Officer (CAO).

This job is open to

Clarification from the agency

Open to the public

Duties

 Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position is in the Immediate Office (Capitol Service Center), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House), serving as an Intern and is appointed on a temporary basis for a period not to exceed 120 days. The Intern will be provided a structured educational opportunity through exposure to the business operations of the U.S. House of Representatives.  The Intern will have the opportunity to rotate through different assignments to gain real life experience for their degree, certification, or professional development.

*Paid at an annual rate of $35,677 not to exceed 120 days

** The CAO standard business hours are 8:30 a.m.- 5:30 p.m. Monday through Friday. This is a full-time, 40-hour-per-week internship that will require onsite attendance in Washington, D.C.

Primary Duties/Responsibilities

  • Provides support for various reports and other administrative tasks; provides timely
  • information for management, stakeholders, and customers.
  • Works with management in helping the office deliver passionate and professional customer
  • service.
  • Participates in routine planning activities related to the work at hand and assists with the
  • development of timelines or planning documents.
  • Able to develop effective relationships with internal and external solutions delivery partners
  • to achieve strategic and customer solution goals.
  • Has skills in customer service, consultation, and outreach. 
  • Performs other official duties and special projects as assigned.

Requirements

Conditions of Employment

  • USAJobs Conditions of Employment

Qualifications

Qualifications

  • High school diploma or GED required.
  • Experience working within a contact center environment preferred.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

Required Documents

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

CAO Human Resources
Phone
202-225-2926
Address
CAO
441 2nd St
Washington, DC 20515
Learn more about this agency

Next steps

Qualified Candidates will be contacted directly.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.