Summary
This position is located in the Office of the Director, Training Branch, Multi-Door Dispute Resolution Division of the District of Columbia Superior Court. The Data Quality Analyst provides performance measurement, monitoring, analysis, and reporting services in support of division programs through the utilization of case management and other information systems to track achievement towards Court and division goals.
This job is open to
Clarification from the agency
United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.
Duties
Brief Description of Major Duties:
- Evaluates the effectiveness of Multi-Door volunteer mediators, through analyzing program data and identifying data needs to evaluate the effectiveness of programs in meeting established goals and objectives.
- Assists with developing performance management reports and supports tactical, strategic, and programmatic reporting.
- Analyzes the effectiveness of programs and operations and develops and utilizes dashboards and business analytics. Creates test data and assists with testing new interface, case management or imaging functionality.
- Identifies, acquires, and evaluates data needed to analyze and evaluate the effectiveness in meeting established goals and objectives.
- Assists in identifying and integrating internal and external programs, policies, procedures, and systems and provides recommendations and implements solutions that increase effectiveness and efficiency within the Division.
- Serves on committees, projects, or initiatives involving data and reporting.
- Collects and validates performance measure data for the Division Management Action Plan.
- Develops and validates reports for the Director's office and Branch Chiefs.
- Manages special projects such as the development of new software programs for the division through collaboration with the Information and Technology Division and program staff.
- Updates and manages the division internet and intranet content.
Requirements
Conditions of Employment
- A probationary period of one (1) year must be successfully completed.
- Background and security investigation are required.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references
All required documentation must be received by the closing date of the announcement.
Qualifications
Minimum Qualifications: A high school diploma plus six (6) years of administrative experience in a court or legal environment, which includes at least one (1) year of alternative dispute resolution/conflict resolution experience (part-time professional and/or volunteer dispute resolution experience is acceptable).
Experience with performance-based data gathering, analysis, reporting and ability to translate data into information and provide recommendations.
Experience with Microsoft Office tools including Excel, PowerPoint, Word and other design tools.
Education substitution:
- A bachelor’s degree in a related field plus two (2) years of administrative experience in a court or legal environment, which includes at least one (1) year of experience in alternative dispute resolution/conflict resolution.
- Master's degree in a related field plus one (1) year of experience in alternative dispute resolution/conflict resolution.
Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications, or your application will not be considered. You may preview questions for this vacancy.
Required Documents
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
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