Deputy Director, Operations and Management Job

Vacancy No. HHS-ASA-ES-24-1256015 Department Program Support Center
Salary $147,649.00 to $221,900.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 10/10/2024 Close Date 11/12/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DCRockville, MD


Summary

This position is in the Department of Health and Human Services (HHS) Office of the Secretary, Office of the Assistant Secretary for Administration, Program Support Center (PSC), Office of the Director (OD). PSC is a federal shared services provider that offers various support services nationwide to HHS components and other federal agencies, including financial management, federal occupational health, real estate, security, and general administrative support.

This job is open to

Clarification from the agency

Open to all groups of qualified individuals. Current employees within the Federal civil service. SES reinstatement eligibles and SESCDP graduates may also apply for noncompetitive consideration.

Duties

ABOUT THE POSITION

The incumbent serve as the PSC Deputy Director, Operations and Management, providing leadership and direction on all PSC operations, management, and budget matters. The incumbent provides direction and comprehensive advisory services to the PSC Director, PSC Deputy Director, Service Portfolio Directors, managers, supervisors, and staff on PSC mission support policy and associated activities that enable the execution of PSC's mission. The incumbent further provides overall directions and supervision of the professional and contract staff of PSC who formulate management, administrative, and operational policy for PSC entities and lead the organization's mission support activities. The incumbent makes authoritative recommendations, exercises professional judgement, and directs programs and initiatives.

The Deputy Director, Operations and Management is delegated responsibility for overall PSC policy development, management, and execution of the PSC mission support functions, such as human capital; training; employee engagement; equal opportunity employment (EEO); diversity, inclusion, equity, accessibility, and belonging (DEIAB); information technology (IT); budget and finance; travel; mail and publishing services; communications; acquisitions/contracts; quality management; business process improvement; records management (RM); and other administrative programs. The PSC Deputy Director, Operations and Management oversees a large, multi-faceted team and requires a leader with core executive skills to successfully lead the administrative and management demands of PSC, an organization with an annual budget of approximately $500 million, 500+ federal full-time equivalent employees (FTEs), and 1300+ federal contract staff.

Oversees the day-to-day operations, including funding contracts, staff travel, and miscellaneous obligations in accordance with Department policy and appropriations law. Leads PSC service areas through the full lifecycle of the appropriation process. Develops the PSC annual budget request and coordinates responses to ASA budget data calls. Liaises with the Assistant Secretary for Financial Resources (ASFR) to provide necessary budget information to execute PSC's annual spend plan. Provides financial management oversight of resources totaling nearly $500 million funded via the HHS Services and Supply Fund. Coordinates the requests for quarterly funding allocations and ensures obligation of PSC funding to support service area needs. Assists in developing plans, forecasts, and trends to optimize the execution of PSC's spending. Educates and trains supervisors and managers on budget processes and procedures.

Oversees PSC technology investments and capital planning and investment control processes, ensuring alignment with the Assistant Secretary for Administration (ASA) Office of the Chief Information Officer (OCIO) technology policies and procedures. Oversees the development and execution of the PSC IT Strategic Plan. Manages special IT projects and IT systems through the full lifecycle process. Manages the development and operations of the PSC owned systems and applications. Establishes the PSC IT governance framework and associated policies and procedures. Oversees the work of PSC IT staff, IT system owners (SO), system security and privacy officers (SSPO), and compliance with the Federal Information Security Management Act (FISMA). Coordinates on management of over 20 PSC systems with the respective service area director/business owner. Ensures participation and adequate resources are available for IT audits and IT remediation activities related to PSC system breaches. Liaises with the ASA Chief Information Security Officer, HHS Office of Inspector General, and other stakeholders to ensure PSC compliance with FISMA and the Federal Information Technology Acquisition Reform Act (FITARA).

Requirements

Conditions of Employment

  • This employer participates in the E-Verify Program
  • U.S. Citizenship is required
  • Subject to satisfactory security and suitability determinations
  • New appointees must successfully complete a 1-year probationary period
  • Executive qualifications must be approved by OPM before appointment can be effected. If you are selected, you will be responsible for working with an HHS Executive Consultant, or QRB Writer to develop an ECQ narrative for submission to OPM
  • You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement.
  • This is a career position in the SES. Unless the selectee is already a member of the SES with career status or has successfully completed an SES Candidate Development Program certified by OPM.

Qualifications

Open to all groups of qualified individuals in the civil service. Current employees within the Federal civil service. SES reinstatement eligibles and SESCDP graduates may also apply for noncompetitive consideration.

This SES position is being announced using the Traditional Application Method.

As a basic requirement for entry into the Senior Executive Service (SES), you must provide evidence of progressively responsible leadership experience that indicates senior-level management capability and directly related to the skills and abilities outlined under the Executive Core Qualifications (ECQ) and job-specific Mandatory Technical Qualifications (MTQ) listed below. The ECQs assess executive experience and potential, not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. Typically, applicants gain this type of experience in positions at or above the equivalent of the GS-15 grade level in the federal service or its equivalent with state and local government, the private sector, or non-governmental organizations. If you fail to meet this basic qualification requirement and all executive and technical qualification factors, you will be excluded from further consideration.

All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain one or two examples per ECQ describing your experiences and accomplishments/results. Your narrative should be clear, concise, and emphasize your level of responsibility, scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, and the results of your actions. Do not write "Refer to Resume" to describe your experiences. Applications directing the reviewer to search within the application or to see the resume are rated incomplete and will not receive further consideration.

Executive Core Qualifications (ECQs):

ECQ narrative must not exceed 10 pages typed in 12-point font.
  1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
  2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
  3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  4. Business Acumen: The ability to manage human, financial, and information resources strategically.
  5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
Fundamental Competencies:

The fundamental competencies are the attributes that serve as the foundation for each of the ECQs: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.

For detailed guidance on developing ECQs, you are strongly encouraged to review the Office of Personnel Management's Guide to Executive Qualifications at http://www.opm.gov/ses/recruitment/ecq.asp

Examples of ECQ statements are available at https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf

Mandatory Technical Qualifications (MTQ's):

The MTQ narrative must not exceed 2 pages for each MTQ typed in 12-point font.
  1. Demonstrated experience and mastery principles in at least two of the following lines of business: workforce management/human capital; budget, acquisition, and finance; information technology; travel policy; or strategic planning and communications.
  2. Demonstrated experience developing and implementing programs to measure and improve the effectiveness of lines of business for a large federal agency or private sector organization with complex, varied mission requirements, with particular emphasis on high-performing business operations. Demonstrated experience in a shared services or working capital fund environment.

Education

There is no positive education requirement for this position.

Additional information

Salary for Senior Executive Service positions varies depending on qualifications. The annual salary range may be found at the top of this announcement. This position may be eligible for performance bonuses and performance based pay adjustments.

Probationary Period:

An individual's initial SES career appointment becomes final only after the individual successfully completes a one year probationary period.

Standards of Conduct/Financial Disclosure

HHS inspires public confidence by maintaining high ethical principles, and all Federal Government employees are subject to the conflict of interest statutes and regulations, including the Standards of Ethical Conduct, that govern activities with outside organizations and reporting financial holdings. The Ethics in Government Act, PL 95-521 also requires the applicant selected for this position to submit a Public Financial Disclosure Report, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.

Security and Background Requirements

If not previously completed, a background security investigation will be required for all appointees.

Equal Opportunity Employment

Equality is held as one of the most important values at HHS. Selection for this, and any other position, will be based solely on merit. HHS does not discriminate based on race, color, religion, sex, national origin, political affiliation, marital status, sexual orientation, physical or mental disability, age or membership or non-membership in an employee organization, or any other non-merit factors.

If applying online poses a hardship to you, you may submit your application by contacting BreAnna Stewart .

Reasonable Accommodation Policy Statement

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact: BreAnna Stewart. Requests for reasonable accommodation will be made on a case-by-case basis.

Veteran's Preference

Veteran's Preference does not apply to the SES.

Selective Service

As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on your experience and your responses to the ECQs and MTQs. Your resume must provide sufficient information to substantiate your narratives and responses to the self-assessment vacancy questions.

Your resume (NOT TO EXCEED FIVE PAGES), demonstrating possession of the technical qualifications and achievement of the five executive core qualifications are the documents that will be used to determine your basic and specialized qualifications for the position. YOU MUST ADHERE TO THE PAGE LIMITS BELOW OR YOU WILL NOT BE CONSIDERED.

The ECQ narrative must not exceed 10 pages typed in 12-point font with 1" margins.

The MTQ narrative must not exceed 2 pages for each MTQ typed in 12-point font with 1" margins.

Required Documents

All applicants are required to submit the following documents to be considered for the position:

  1. Resume that contains your full name, address, phone number, email address, job titles, and series with grade for federal positions. Do not include your social security number, date of birth, or other personal information.
  2. Written ECQ Narrative, not to exceed 10 pages total.
  3. Written MTQ Narrative, not to exceed 2 pages for each MTQ
  4. Online Assessment Questionnaire. To preview the assessment questionnaire, click here: (https://apply.usastaffing.gov/ViewQuestionnaire/12560615).
  5. Proof of Noncompetitive Eligibility* instead of an ECQ narrative, if applicable. Acceptable proof is an SF-50 showing career SES status, proof of ECQ certification from OPM's Qualifications Review Board, or a graduate certificate from an OPM-certified SES Candidate Development Program (CDP).
  6. SF-50 showing your current civil service status if the Area of Consideration is limited to all groups if individuals within the civil service.
Noncompetitive Consideration: You are considered a noncompetitive applicant if you are a current career SES, a graduate of an OPM-certified CDP, or an individual with SES reinstatement eligibility. You may be considered noncompetitively for appointment to this position if you meet the mandatory technical qualifications requirements.

Noncompetitive applicants are not required to submit ECQ narratives, but you must clearly state your noncompetitive status in your resume and submit written narrative response to the MTQ(s). You must submit proof of noncompetitive eligibility (see number 5 under Required Documents).

If you fail to submit any required documents listed above, your application will be deemed incomplete and eliminated from consideration.

Documents submitted that are not listed in the Required Documents section of this announcement will not be considered or forwarded to the rating panel or selecting official.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must submit the complete online application and documentation specified in the Required Documents by 11:59 PM (EST) on the CLOSING DATE of this announcement to receive consideration.

Applicants must have a USAJOBS account to apply to this position. For more information on establishing a USAJOBS account; searching for and applying to HHS jobs; or understanding the federal hiring process, contact BreAnna Stewart .

Submitting Your Application

To verify your application is complete, log in to your USAJOBS account, select Application Status, and then select More Information for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Once the online questionnaire is received, an acknowledgement e-mail will be sent to the address on file. If you are unable to upload any of the required supporting documents, you may fax them to 1-478-757-3144. Please include a cover sheet clearly indicating the announcement for which you are applying.

Should you have any questions related to this vacancy, please contact the HR Specialist listed at the end of this vacancy announcement at least 24 hours prior to vacancy close.

Agency contact information

Breanna Stewart
Address
Program Support Center
5600 Fishers Lane
Rockville, MD 20857
US
Learn more about this agency

Next steps

You will receive an email informing you of the receipt of your application. Highly qualified candidates may be referred for an interview and may be required to undergo a reference check. The OPM Executive Resources Board (ERB) may review results and make recommendations on final selections to the approving authority. We expect to make a selection within 90 days of the closing date of this announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


© 2006-2024, exclusive of U. S. government job opportunity announcements