IT Specialist (CustSpt) Job in Washington, DC

Vacancy No. ENRD-25-004-DE Department Offices, Boards and Divisions
Salary $99,200.00 to $153,354.00 Grade 12 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 10/16/2024 Close Date 10/30/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The Office of Information Technology is responsible for providing information technology support to attorneys and support staff. The incumbent is responsible for supporting Justice Consolidated Office Network (JCON) office automation networks, servers, and desktops; information systems security and privacy; monitoring contractor/vendor requirements; and IT business research and development.

Duties

This vacancy is also being announced concurrently with Ann# ENRD-25-004-MP for employees with Federal status or eligibility and applicants eligible for special appointment authorities. Please review that announcement to determine if you are eligible to apply. Applicants must apply separately for each announcement.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

As an IT Specialist (Customer Support), typical work assignments include, but are not limited to, the following:

  • Develops goals and objectives that integrate IT Solutions business, acquisition, and fiscal objectives.
  • Achieves program costs, timely delivery of products and services, task order performance, and system supportability requirements.
  • Assists the Chief Information Security Officer and Chief Information Officer in developing short- and long-term plans for Information Technology systems by identifying, evaluating, mitigating, and minimizing risks associated with IT systems vulnerabilities.
  • Assesses core controls for the Department's Joint Cybersecurity Authorization Management.
  • Serves as a Contract Officer Technical Representative (COTR) for information technology contracts and programs involving hardware, software, components, systems, and subsystems.
  • Establishes analysis systems for units managed to assess efficiency, effectiveness, and responsiveness to customer requirements and concerns.
  • Provides expert technical advice and guidance to senior management officials on the appropriate application of technology to Division mission and programs.
  • Coordinates work and monitors vendors; in coordination with the Department's procurement office, uses the Unified Financial Management System to maintain financial obligations for IT services and licenses for the Division.
  • Schedules and coordinates efforts to gather, compile, and analyze a wide variety of information on potential industry partners, e.g., past performance on state-of-the-art automation technology projects, management approach, product quality and reliability, etc.

Requirements

Conditions of Employment

  • Must be a U.S. citizen or national
  • Must complete a Background Investigation to include pre-employment drug testing
  • Selective Service Registration is required, as applicable
  • Must meet eligibility and qualification requirements by closing date
  • You will be required to serve a one-year probationary period.
  • Telework available in accordance with agency policy. This is not a remote position.

Qualifications

To qualify for the IT Specialist (CUSTSPT), you must meet A) the four competencies and B) qualification requirements below.

A) You must have IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
B) Qualification Requirements:

To qualify at the GS-12:You must have one year of specialized experience at, or equivalent to, the GS-11 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice and assistance in applying hardware and software systems; identifying security risks associated with IT systems vulnerabilities; and advising on contractor activities for the implementation of information technology systems.

To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 Federal grade level or above (obtained in either the public or private sectors) providing technical support to customers who need advice, assistance, and training in applying hardware and software systems; identifying, evaluating, and mitigating security risks associated with IT systems vulnerabilities; and monitoring contractor activities for the development, programming, testing, and implementation of information technology systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Only experience and education obtained by the closing date of this announcement will be considered.

To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12573132

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see www.ed.gov.

Additional information

Career Transition Programs: The Career Transition Assistance Program (CTAP) provides eligible surplus and displaced competitive service employees in DOJ with selection priority over other candidates for competitive service vacancies. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have received written notification of your eligibility for consideration under CTAP/ICTAP, you may receive special priority consideration for this position if you satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria.

Veterans Preference: If you are entitled to or claim veteran preference (VP), you should indicate the type of veteran preference (5 or 10 points) you are claiming on your resume. In order to determine your eligibility, you can find additional information at: http://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/

To verify your veteran preference entitlement, submit a copy of the Member Copy 4 of your DD-214; official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. If you are claiming 10-point preference, you must submit Member Copy 4 of your DD-214 in addition to the supporting documentation required and identified on the reserve side of the SF-15, Application for 10 Point Veteran Preference. If you are claiming 10-point DERIVED PREFERENCE as a relative you must submit Member Copy 4 of the veteran's DD-214 and an SF-15 in addition to the supporting documentation required and identified on the reverse side of the SF-15. If you fail to do so, you will receive consideration as a non-veteran.

Benefits: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.General Employment Information:

  1. DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: https://www.justice.gov/jmd/page/file/1394116/dl?inline
  2. SELECTIVE SERVICE: Additional information is found at: www.sss.gov

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Contractor Activities
  • Customer Service
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Information Systems/Network Security
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Oral Communication
  • Problem Solving
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles.

*Note: Additional candidates may be selected if more positions become available in the Division within 90 days after the HR office issues the selection certificate.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Required Documents

You must submit a detailed resumé containing the following information for each job entry listed in your employment history:

  • Official position title;
  • Employer name and contact information;
  • Start and end dates (month and year);
  • A detailed list of duties & accomplishments,
  • Your highest salary (or Federal grade/step) achieved; and
  • Indicate full-time or number of hours worked per week if part-time.
Additional required documents must be submitted by the closing date of the job announcement. Documentation requirements may vary from applicant to applicant based on your eligibility claims. It is your responsibility to carefully review the list below to determine which documents are required for your application.

To apply for this position, you must submit a complete Application Package which includes:
  1. Your resumé (cover letter optional)
  2. Documentation to support your claim for veteran preference, if applicable
  3. CTAP/ICTAP documentation, if applicable
If you are a Veteran or a qualifying parent or spouse:
  1. Submit all DD-214 (Certificate of Release or Discharge from Active Duty, Member-4 Copy) forms.
  2. If you are a Veteran with a service-connected disability rating you will need to submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
  3. If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter.
  4. For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.

If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:

  1. You must submit your separation notice or agency RIF letter from your agency.
  2. If you have not yet been separated, you can provide the letter of intent to separate you because of reduction-in-force.
  3. See USAJOBS' Career Transition Programs for more information.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.

Do not include the following types of information in your profile or resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents
If your resume includes a photograph or other inappropriate content, you may not be considered for this vacancy.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

  1. To begin the application process, click the Apply Online button.
  2. Answer the questions presented in the application and attach all necessary supporting documentation.
  3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
  4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you and via email notification. The email may be routed to your "Spam" or "Junk" folder.
  5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
  6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated.

For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/???????

Agency contact information

Carmen Browne
Address
ENRD Executive Office
150 M Street NE
Washington, DC 20002
US
Learn more about this agency

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. To be considered for the position, you must meet all qualifications.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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