Summary
The Senate Sergeant at Arms is seeking a Passport Issuance Manager. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/J5NY. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
Duties
Plans, directs, organizes, evaluates staff performance, and manages the Senate Passport Office. Plans and coordinates functional program areas such as training, anti-fraud, acceptance agent’s operations, and monitors and evaluates all activities for the passport office. Adjudicates applications that involve both a limited and full range of identity and citizenship determinations and include circumstances for which proof may be difficult to establish. Examines passport applications and supporting documents for acceptability as proof of citizenship, identity, and for official and diplomatic passports, appropriate authorization, entitlement, and information. Processes, monitors and tracks all payments related to services required. Other duties as assigned.
Requirements
Conditions of Employment
- For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.
Qualifications
Other Duties/ Responsibilities - May serve as Acting Senate Deputy Postmaster in his/her absence.
- Oversees the budget for the Passport Office. As this is a customer service job, ability to speak to Senate staff, and the general public, when answering questions or fulfilling service requests.
- Assigns case work on a continuing basis according to a standardized control system or assigns other work by providing standing general instructions about timeliness, objectives, and relative priorities.
- Accountable for tracking and monitoring payments related to services required.
- Works with the State Department to coordinate the delivery and pick up of passport applications.
Required Work Experience - 5-8 years of experience in passport management and oversight functions.
Required Special Skills/ Knowledge - Ability to analyze facts contained in applications, documentary evidence, affidavits, and statements of applicants and witnesses.
- Ability to research policy and regulatory material to determine requirements for specific situations.
- Ability to work effectively with all levels of management and staff of Senate offices.
- Ability to obtain and maintain Special Issuance Agent Passport Acceptance Certification.
- Ability to operate camera equipment for passport photos.
- Ability to lift up to 25 lbs.
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Working Conditions - Ability to sit, stand, walk for extended periods.
- This position requires in-person presence at meetings/briefing and must independently plan and carry out the work, resolving conflicts, coordinating with others, and interpreting policies to meet planned or program objectives.
Education
Bachelor’s Degree in business administration, public
administration.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.
Required Documents
You may be required to serve a probationary period. Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
Next steps
Qualified candidates will be contacted directly.
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